Quality Policy for Action and Theory Ltd

Action and Theory Ltd (the ‘Organisation’) aims to provide defect-free products and services to its
customers on time and within budget.

The Organisation operates a Quality Management System that has gained ISO 9001:2015
certification, including aspects specific to its scope of certification.

The management is committed to:

  • Develop and improve the Quality Management System
  • Continually improve the effectiveness of the Quality Management System
  • The enhancement of customer satisfaction.

The management has a continuing commitment to:

  • Ensure that customer needs and expectations are determined and fulfilled to achieve
    customer satisfaction
  • Communicate throughout the Organisation the importance of meeting customer needs
    and all relevant statutory and regulatory requirements
  • Establish the Quality Policy and to set Quality Objectives at relevant functions, levels and
  • Ensure that the Management Reviews set and review the Quality Objectives, and report
    on the Internal Audit results as a means of monitoring and measuring the processes and
    the effectiveness of the Quality Management System
  • Ensure the availability of resources.

All personnel understand the requirements of this Quality Policy and abide with the contents of the
Quality Management System.

The Organisation constantly monitors its Quality performance and implements improvements when

This Quality Policy is regularly reviewed in order to ensure its continuing suitability.

Copies of the Quality Policy are made available to all members of staff and to relevant interested

How long will we keep your data for?

We will retain your data for as long as is necessary to process your enquiries and bookings; or for as long as you continue to give consent for us to hold your data; or for as long as we consider our legitimate interests to be relevant; or for as long as is legally required, for example because your data is part of a financial record we are required to retain, such as an invoice.

Your personal data rights and how to contact us

Your personal data belongs to you, and you have the right to access the data we hold, to request a correction to your data and to restrict our processing or retention of your data. Please contact us using the details below.

Action and Theory Ltd
Data Protection Lead – Phillip Collins
32 Threadneedle Street,

+44 (0) 203 951 0503